Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Mine updated overnight to this r3.8.26-R-1595999-PROD-1
Good afternoon hope someone can help me, due to circumstances I am now staying in a hotel on a temp basis whilst looking for a new place. In the mean time I am still paying the monthly bill for the broadband just so my modem can sit in storage. Would...
Hi, my mum passed away recently and we had to call to change the account to my dad. They have never set up their online account, so am trying to do it for them. I go to set up link, add the account number and it says Broadband found, but then doesnt ...
Just recently moved from bt on the 900 package this new router slaps running on iPhone 17 pro over WiFi
Just migrated from BT to EE Smart Hub Pro- with any new stuff I expect a few teething issues. Family home usual array of devices 2 x Xbox, 4 phones 2 iPADS Sky Q multiroom x 4. First the speeds on the gigabit BT after moving from Sky are INSANE the w...
I've been waiting for an age to move off of a very expensive EE G.fast (out of contract) broadband. When I noticed last year around October that the BT Openreach fibre checker changed to ""we're building in this area now" I had hope that Oxford wasn'...
EE has provided shockingly poor service throughout my experience for the past 6 weeks, I have made over 12 phone calls trying to resolve a straightforward issue. On nearly every occasion, I was promised a callback, yet not a single one was honoured. ...
Hi, just got the smart hub pro which is great, but now my heating doesn't work with Tado.My tado now only shows the power light as being 'on' and the cloud and router LED are off.The new EE Smart Hub Pro only has 4 x 2.5gbps ethernet ports.From what ...
I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it. I'...
We changed internet providers recently, and HyperOptic (new provider) assured us they would be contacting EE to make sure our account was switched over. They later confirmed that this communication had indeed taken place and was all sorted. However, ...
