Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My parents had an extortionally high priced broadband and landline contract as the agent duped my father (now deceased).Trying to get a new cheaper deal but as an existing customer(contract expired) the cost qouted is still over £65.Mum doesnt use br...
I'll moving home to new address on 15th Sept 2026, can I do it online chat? I can't find it anywhere, thanks.
Hi there,This is a first post- so apologies in advance if any etiquette is broken.I had the misfortune to have to upgrade to full fibre when my BT contract expired- 12 months ago!The installation process was a nightmare and took nearly six months. I...
First time poster, new EE customerEvening all. Changed my SKY broadband to EE Essentials Full Fibre Gigabit. Bought it, Open Reach Engineer installed it and away we went no problems until the middle of last week. Got this package because we are all g...
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
[Mod edit: Account number hidden. Kindly refrain from sharing your private details in public discussions.]
We switched to EE 2 weeks ago and during the day the internet is running ok (a little slow at times) but come the evening I am unable to get anything to run. There’s only 2 of us in the house using devices and mainly using it to browse the internet b...
Is anyone else having DNS problems over BB? Started a few weeks ago. Examples include Youtube comments slow to load.Youtube video thumbnails slow to load. When I switch to 5G the problem goes away. Router was restarted when the problem was at its wor...
Is there an app for this service as it not showing on my ee app. I would like to see my bills
