Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 401 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46679 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90993 Views
  • 11 replies
  • 12 Helpful

Haverland Smartbox with EE Smarthub router

Hi All, Does anyone use Haverland internet controlled electric radiators?I  have been using them for a number of years. They  connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...

SueyBrown by Investigator
  • 1134 Views
  • 8 replies
  • 3 Helpful

Early renewal - broadband

Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...

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Is anyone having problems with broadband in Allestree today

Ly29 by Visitor
  • 36 Views
  • 2 replies
  • 0 Helpful

Resolved! Standard Port Forwarding not working

EE Full Gig broadband using a EE Smart Hub Wifi 7 routerFollowed the User Guide and a YouTube video but CANNOT get port forwarding to work.https://youtu.be/LJ3X3dD3DFU?t=648I can 100% access those devices via my LAN on those ports and they work 100%C...

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Bondy86 by Investigator
  • 148 Views
  • 7 replies
  • 1 Helpful

Resolved! Unable to log in

Ai nid help to loghin in my account  [Mod edit - Title edited, please don't share your full name on these public forums]

Silvia24 by Explorer
  • 73 Views
  • 5 replies
  • 0 Helpful

Move home

How to book the appointment to transfer the broadband to my new house? Thank you.

Linna88 by Visitor
  • 28 Views
  • 1 replies
  • 0 Helpful

Resolved! Smart Hub 7 Plus

Hi,I’ve just signed up to EE for full fibre broadband 150.With this I am going to get the Smart Hub 7 Plus. Can anyone who has this hub let me have the dimensions please as there seems to be conflicting information on the internet.A picture of it in ...

Mike9_LO by Explorer
  • 76 Views
  • 3 replies
  • 0 Helpful

Resolved! Upload speeds

Hi allI have FTTC whilst desperately waiting for FTTP being built in my area 'in the next 12 months'. Over Christmas I had numerous dropouts and my line (assumedly by DLM) was restricted and I lost a lot of my down and upload speeds. There was no exp...

JMW1970 by Contributor
  • 456 Views
  • 25 replies
  • 17 Helpful