Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46379 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90323 Views
  • 11 replies
  • 12 Helpful

Shafted by BT

Well I am 77 and can do without all this. Was moved to EE for all when I tried to renew my mobile phones.  No mention of the fact I loose Virus Protection on all my devices and Discovery+ and BT Cloud.The change over is a nightmare and am just starti...

Notts1947 by Investigator
  • 1279 Views
  • 1 replies
  • 0 Helpful

Recently upgraded Internet to 1000gb

Had my broadband about 4 months now apparently superfast broadband 1000gbLiterally wish I stayed with just bt as my 65mb Internet downloaded 10x quicker I'm trying to download a game witch should take maximum 20 minutes the timer is now at 8hours and...

Joe7471 by Explorer
  • 517 Views
  • 4 replies
  • 0 Helpful

BT to EE Total joke

I had been a BT customer for quite sometime for Mobile, Broadband and Landline. Early November in the course of a conversation with a BT agent I was encouraged to switch to a Super Fast EE broadband. This was booked foe Dec 10th. a week or so before ...

Resolved! not being charged for broadband

hi theremoved to EE from BTmobile bill taken okbroadband not takentried calling 150 but when I get to acount section line goes quietHow can I get this sorted

hamplad by Investigator
  • 763 Views
  • 5 replies
  • 0 Helpful

Financial Loss

Hi,  so recently, I called BT to see if they have a device where I can use WiFi when I’m on the move to save having to use hotspot on my phone. the agent told me that this was possible for £13 extra a month and I would also have a few additional bene...