Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Has anyone got problems with connecting to their wifi controls from the EE app. I have contacted EE several times about this an just get told it should be sorted in a few days.
Why are we still unable get 1.6gbps with Digital Voice? I have been after new gaming 1.6gbps with Digital Voice and 24 months Games pass but I need to keep my landline number
HelloRecently we have had fibre installed.We have devices that will only set up using 2.5g. I know I can turn off 5g but is there a way I can get the hub to allow me to choose between connecting to 5g and 2.5g when connecting to our new WiFi?Thanks ...
I'm switching from BT full fibre to basically the same plan with EE. I'll be away the week of the activation date, will the existing BT Smart Hub 2 work okay until I get back to install the new EE hub?An EE "Guide" appointment is scheduled for the da...
Migrated from BT to EE. Still unable to make or receive calls so need some one to contact us via our mobile or email so that this issue can be resolved.
Hi, i have recently took out a contract with EE for a broadband package, and i am also looking at buying a three pack off the google nest WIFI system, has anybody done this instal before and is it easy? or is it worth scraping the idea and just upgra...
Is there an internal domain name like with the old BT router? E.g. .local or something?I don't want to keep using internal IP addresses as they are dynamic and before I think about setting up a web server like NGINX I thought I'd ask?
Hi,As some others have pointed out in the EE community, those signing up to the Busiest Home bundle (1.6Gbps) will be disappointed to learn that the Smart Hub 3 provided by EE is incapable of delivering that speed to a single device. I know I was ver...
I have a notification to say Time to Renew Your Broadband... When does my contract end?
I have fibre broadband, will a wifi extender be any good to get the signal to my summerhouse in the garden, it’s about 40 metres from the router.
