Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I connect my smart home devices to an EE smart hub. I keep getting messages that I'm trying to connect 2.4 gh devices to a 5gh wifi. Is it even possible or is the smart hub effectively useless.
I want to view my bill
Hi is anyone else having problems with their landline internet, since last night 26th of october im getting no internet, rebooted the hub even disconnected it then reconnected it, gone on today, got some form of internet but alot of stuff not loadi...
I have recently switched to full fibre and it has given me periodic ping spikes. It'll hop between 13-25ms and every couple of minutes jump to 300-1000+ (Highest I saw was 7,000). This is booting me out of my work calls, online games, and generally b...
Hi everybody,I have just received the new Smart Hub Plus. This hub has only 4 ethernet ports but at home, I have more devices to connect using ethernet (not only the WiFi). I would like advice about what hub I can buy to "extend" the ethernet capacit...
Old phone not working with digital. EE sent an adapter. Set up. Solid green light. Still not working.Bought a BT landline phone. Repeat set up. Still no dial tone?What next, please.
I am writing to dispute the charges on my most recent bill, dated 19th October 2024. My contract with EE ended on 3rd October 2024, and I switched to a new broadband provider on 12th October 2024.I understand that my EE services continued until the s...
Hi, Having recently moved over to EE from talktalk I tried to have my landline number ported across with the new service. FTTP line fitted by openreach and the internet is great. The problem is my landline didn't go live and after numerous phone call...
I have returned equipment but you are still requesting it. You do not recognise the tracking reference
