no wifi

[james588]

no WiFi which makes work near impossible. Going on for nearly a week in Edinburgh EH7 5DD. Ee claim only be fixed on 28 Nov. Completely unacceptable and not even offering refund. 

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router do you have (read its label)? 

[james588]

Nothing to do with that, it's a network problem that open reach will need to fix. I have full fibre. Little benefit in guaranteeing speeds if no WiFi. 

[JimM11]

@james588 You may have to look at getting a backup plan in place!

[james588]

Now extended deadline to fix to Friday. What appalling service. Forget the stupid badges and deliver a professional service. 

[JimM11]

@james588 Do not understand your posting, are you just venting due to lack of EE managing to supply a steady BB signal to you or the area in general which may or may not be outside of there control?

[bristolian]

The fastest speeds are also only guaranteed over a hard-wired Ethernet connection.

In-home wireless issues will always impact WiFi speeds.

[james588]

I do not understand why I have no Internet when I am paying over £50 per month for the privilege. There is also a lack of information from EE about the problem and not even an apology or refund for its lack of service. 

[JimM11]

@james588 If you are not sure, have reported the fault, then look at the help for the Auto compensation information. And if you think that fault's do not occur out with the control of any ISP, then did post earlier that you may wish to look at a backup plan which may be a simple as tethering your mobile.

[james588]

Jim, you seem to be an employee of EE, so perhaps you can explain why the deadline to fix the wifi has now been extended to 3 December 6 pm?

It would help if you or someone from EE explained what the problem is and why it is taking so long to fix? I looked at the auto compensation information. Of course the App has no provision for making a claim for compensation. It is all unsatisfactory and I will certainly be considering my options.