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Leaving EE, what happens?

jezthomp1
Investigator
Investigator

I feel EE are having my pants down, £49.99 for Full Fibre 150, £7.00 for Extender 6 plus and £5 for internet landline I never use! Seriously considering leaving and  getting a TP-Link Deco X50 for the full wifi as it seems quite expensive at 49.99. Maybe Plusnet for a fraction of the price even though it's the same company!

So the questions are..

I return the hub and discs, do EE provide a free return options for these?
EE moved me from BTinternet but kept my btinternet email address, what happens with this? I've known people who have left EE but still have access to their bt email is this the case?

2 REPLIES 2
JimM11
Community Hero
Community Hero

@jezthomp1 Yes EE will send you a returns package at the end, you have 60 days to get it all back to them before they charge you. The BT E-mail address will stay with you on moving that is a term off the BT account, although they may drop you down to seeing it via web mail connection only, that you have to see, and you may no longer be able to manage multiple accounts via the new option.

Not sure if you can do a EE to PN option as they are part off the same group off companies, just try and see. PN do supply there own Hub as well, have a look on there Forum if they allow Third party connected devices and supply the security details to connect. 

No Landline Phone off any kind so you will have to get rid off with a PN connection you are aware off that fact i assume, you wish to keep a phone, then Sky/Vodafone etc will do that for you. Link below explains it all, OTS transfers are 7-21 days estimated but do vary. Both sky/vodafone supported landline are zero monthly cost but are very expensive per call without having a call package in place, free phone calls are always free to 0800 and emergency services etc, just the heads up if you wish to consider, but exactly like EE you have to use there Hub to connect the phone.

With Tp-Link do keep in mind ALL the services are at an additional cost, and there is a serious lack off Ethernet ports if you are using Ethernet, and there Pro units are way better than the standard ones.

What you need to know if you want to leave EE

Northerner
EE Community Star
EE Community Star

Hi @jezthomp1 

Use cashback sites if you're moving as you might get a bonus. 

Sounds like you need a tech upgrade and buying your own router which provides better coverage is a good start. 

Thanks 




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