Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45489 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88555 Views
  • 11 replies
  • 12 Helpful

Do i need an engineer to fit the hub??

My new hub arrived. Ive switched from virgin media.It seems so silly that i have to wait for an engineer to fit it. Is there something "special" they need to do... is it not just a case of switching the hubs over? I can do that myself  

Smart hub

I’ve just switched from bright box router. I set the new router up and am trying to access the account on the app. It just shows my old contract, I can’t access manage details at all. also I think I am paying too much it’s £38.99 a month and I have n...

Emmacar by Explorer
  • 285 Views
  • 0 replies
  • 0 Helpful

Oder

How can I book a slot for experts to come home fix my broadband I am requesting?

Resolved! DIGITAL PHONES

Hi, I joined EE from Bt about 3 weeks ago and everything has been superb. Nice very strong WIFI signal around the home and over 900Mbps on a wired connection to my Pc from the hub. The 3 BT digital phones I used with Bt were registered to the EE hub ...

Help

Since moving from BT to EE when requesting reasonably priced contract the service has been unreliable as well as BT/EE being unhelpful. Advised new EE hub in post and engineer booked to set-up and change "2 x master sockets". At no time were we advis...