Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43918 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84840 Views
  • 11 replies
  • 12 Helpful

Resolved! Here we go again!

Can't find my BB contract end date. I thought it was under Shop but can't see it. Anyone know where I can find it? Otherwise I will have to trudge to the shop and ask them. I know my contract is up soon and desperate to get a cheaper deal. Fed up! Fe...

happyhacker by Established Contributor
  • 336 Views
  • 1 replies
  • 2 Helpful

Resolved! Incorrect address on broadband/Openreach Database

On moving to my current address 3 years ago i joined EE broadband, due to an inactive line to the property EE had to arrange for a new line to be installed. The address is slightly incorrect on the Database when doing a search with any broadband prov...

Broadband drop outs and slowness.

Hey all.Im recieving poor service at the moment, i have a sogea connection. I dont expect 100% like i may have in the past when i hosted my own services (Minecraft servers and peer to peer gaming) but i dont really expect multiple disconnect a day. O...

EE Home app Speed Test

Hi folks, I just had 500mb fibre installed a few days back and using the standard smart hub from EE, I was trying to perform a speed test in the EE Home app after I had setup my few devices , TV, Xbox, 2 iphoes and firestick. The speed test beings bu...

SimonD77 by Explorer
  • 2736 Views
  • 4 replies
  • 1 Helpful

Not happy with price increase

Just had the email about the price increase and it’s out of budget for the terrible speeds we get. does anyone know if we still have to pay an early termination fee if we don’t agree to the price change? 

Resolved! EE Router

Hi All. I currently have FTTP with EE which came with a white EE Smart Router. My wife doesn't like the white colour at all. Therefore is it possible to change this and use a black EE Smart Hub instead and if so are there any downsides?

wgwright by Expert Contributor
  • 1141 Views
  • 16 replies
  • 5 Helpful