Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45711 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89003 Views
  • 11 replies
  • 12 Helpful

Port forwarding EE Smart Hub and Sky Q box

Hello.I recently changed my router from the BT Smart Hub 2  to the EE Smart Hub.I had my Sky Q box connected via an ethernet cable for better stability. I'm looking for the Internal port range and external port range to configure in Hub Manager. I've...

EE App Wifi Controls not working

Hi,New to EE just setting up my broadband all was working well. Downloaded the app which went through the start up process it requested my old Wifi details and password to migrate my devices, however since then it does not recognise my wifi. I keep g...

Managing Smart Hub Plus using EEapp

I have just  transferred from BT TO EE broadband. Which went smoothly. I was impressed that I could transfer all my existing devices to the new hub by copying the old BT hub name and password to the new Smart Hub. I set the hub up using the app on my...

Dave8081 by Explorer
  • 1772 Views
  • 2 replies
  • 0 Helpful

Resolved! New EE 1.6Gbps connection photo required plz

I currently have the standard BT fibre connection at my home and will be upgrading to the new 1.6Gbps service , does anyone have a photo of it installed so I can compare the size etc ?Thanks in advance

pyrotenax by Skilled Contributor
  • 648 Views
  • 7 replies
  • 5 Helpful

New Router Being Tested

I know EE is working on testing a new router with possible WIFI 7.  Is there anyway we can help test this?  I have the 1.6 gbps download, however the problem with the current router is that it only has 1gb ports on the back which is unfortunate as I ...

Help choosing a router

I've ordered the busiest home plan 2 weeks ago, just found out that the included router will not offer 1.6 speed through a wired connection, can someone help me choose a wireless router that outputs 2.5gbs Lan on at least one port?  I don't care that...

Resolved! NEED HOME BROADBAND ISP CONNETIION DETAILS

Hi,I had ee home broadand 1.6 gb installed and i need the broadband isp user/pass for pfsense firewall. I have phoned ee but they did not have a clue. According to google it should  be something liike surname123 and pass I have no idea. I no longer h...