Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44087 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85277 Views
  • 11 replies
  • 12 Helpful

Buying a separate modem (?)/using third-party router

After moving house a couple of months ago, things have calmed down enough for me to consider switching out the supplied (white) EE Smart Router. I used a fantastic ASUS RT-AX82U at my old place which I wanted to tag in, but spent the last half a day ...

DG_070 by Investigator
  • 2485 Views
  • 9 replies
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36Mb broadband is running at 7Mb

Hey everyone,We have had EE broadband for over 10 years now and our speeds have always been in the 36Mb range but since I woke up this morning the speed is 7Mb. I logged into my bright box and it says that the downstream rate is 7.90Mb.What's going o...

uikf by Visitor
  • 1284 Views
  • 10 replies
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Resolved! Printer/ Scanner recognition

HiI've just had an EE Smart Router installed and have lost access to my printer/scanner.  I've read that it can be read if you change your device (MacBookPro) to 2.4gHz but cannot find how to do this.  Is it possible, will it work and how do you do i...

Steve552 by Investigator
  • 1061 Views
  • 6 replies
  • 0 Helpful

Broadband help!

Hi, my bill was overdue and I have just paid it. How can I get the Wifi working again as EE have blocked it due toi unpaid bill?

bandwidth changes

hiya, so me and my partner BOTH have the same pcs, literally identical, in the same room and everything, that being said, her pc fluctuates between 50-60mbps and mine goes between 6.5 and 7mbps... download speed! how is that even possible!? any way i...

420Gaming by Investigator
  • 985 Views
  • 6 replies
  • 2 Helpful