Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44501 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86282 Views
  • 11 replies
  • 12 Helpful

Phone call

Someone was due to phone my husband at 3pm today regarding tv package and business phone package. Unfortunately the business consultant failed to call. Not very impressed as we altered plans so we could take this call. Take it our business is not req...

Kazza56 by Contributor
  • 589 Views
  • 13 replies
  • 1 Helpful

Xbox game pass

Since setting up our how broadband to EE and with faster speeds for gaming I can't seem to play any cloud gaming on my Xbox game pass, every game on there says lon queues ahead but loads of my friends who also pay Xbox don't have this issue. Any else...

Resolved! Discovery+ Activation - No EE Mobile

Hi, I feel like I have been going round and round in circles over the last 4 weeks with advisors filling in forms to try and resolve the issue but never getting further than that - I don’t know if anybody has any tips to get this resolved. I changed ...

Change of broadband

Can I ask, I rang up ee yesterday to change my broadband deal, they advised me to switch to BT as it was a better deal. My bill date is the 21st November, the engineer is coming out on 22nd November. As far as I’m aware you pay for the month ahead, s...

Cjolivia by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

Resolved! Netflix stating i have a VPN enabled

Good morning all! Netflix have removed lots of shows from our list and just left the global shows as it thinks we are using a VPN. We are not nor never have... they say that I need to change the settings in my router that show up as though we have a ...

New Full fibre 500 customer

HiI have just switched to EE FF500 from my BT 50meg copper.download speed is spot on and around 500MB, However my upload speed has not changed and still hitting 10MB out of the advertised 73MB which seems to me to be the bare minimum. Just wondering ...

GMJ1 by Investigator
  • 2175 Views
  • 6 replies
  • 2 Helpful

Resolved! My tv

Hi I’m moving over to ee and I’ve received my boxes for broadband but not received my tv box when will that come 

Router

Read moreRead moreHi engineer just been he digested I need a new router  Hi engineer just been he digested I need a new router