Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45900 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89358 Views
  • 11 replies
  • 12 Helpful

EE Full Fibre/FTTP - Congested duct?

Hi,Hoping someone can help.Signed up to EE FF yesterday - I've checked the BT wholesale checker for my postcode - and it says there is a congested duct?Please could you let me know whether any work may need doing  - I am concerned about this delaying...

RachT123 by Established Contributor
  • 2177 Views
  • 11 replies
  • 7 Helpful

Returning BT/EE equipment

Since my move to ee, I keep getting text messages telling me that I have not returned my BT hub. I returned it months ago and have teh proof of postage. I even received a message telling me that it had been received and  I need do nothing more - but ...

Extreme lag spikes with new Smart fibre router

Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...

Cannot make calls on landline

I have just switched to an EE router from BT. I have a BT digital voice phone. I have linked it to the new hub and for one day it worked ok. Now I can receive incoming calls but cannot make calls. When I dial a number I get the ringtone then after a ...

samgrievo by Investigator
  • 457 Views
  • 2 replies
  • 0 Helpful

Resolved! Tablet for TV streaming only

I have an EE Android smartphone with fibre wifi. If I buy a tablet just to watch TV streaming on a bigger screen - can I buy a EE tablet for a lump sum outright, switch it on & then login to my router with the router password without paying any month...

Arran099 by Skilled Contributor
  • 588 Views
  • 5 replies
  • 2 Helpful

Can't get on to Broadband Shop

I'm looking to see what broadband offers I can get - the shop works fine when I'm not signed in to my ee profile on the website but as soon as I do sign in to buy it comes up with :Sorry, this service is not availableFor broadband deals go to Our Bro...

broadband

I recently got my EE broadband activated and its been working well apart from the EE app I've have called the EE team twice and the issue still hasn't been sorted maybe someone on here can help me out when I go on the EE app and go to manage broadban...

Upgraded! to Full fibre 150

I just had the instal of the new fibre cable and ee smarthub plus. I was on a copper line before getting around 35/10 mb/s. I voiced concerns that the new router position at the back of the house which was the site of the new router (no option appare...

owmutch by Investigator
  • 4130 Views
  • 4 replies
  • 4 Helpful