Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 1388 Views
  • 18 replies
  • 13 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 4212 Views
  • 13 replies
  • 13 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47798 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93522 Views
  • 11 replies
  • 12 Helpful

Resolved! IPv6 - EE Full Fibre (Same as BT?)

Hello everyone,As someone who works in IT, I thought it might be worth learning about IPv6 and as a starting point, I've been considering implementing it on my home network. I'm currently utilising a Ubiquiti USG 3 and have it connected to EE Full Fi...

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Resolved! NO landline working yet

I am a new customer form Plus Net servesI need my land line up and running E.E. promise me they would keepif I moved over to E.E. serves --NOT TURE-I ask for a tech to come to my home and sort out the Land line connection NO IONE from E.E. has been y...

Resolved! Eero mesh with Ee home router

Getting a lot of bad areas in house and also garden with EE home broadband - can I use EERO to create a mesh and if so do I still use the EE router provided by EE 

pkbad by Visitor
  • 4468 Views
  • 9 replies
  • 5 Helpful

BT advanced phone call blocker announced calls

Recently transferred from Plusnet to EE to retain landline for digital switchover. All was working ok until I have just discovered that anyone calling me and not in my contacts list is unable to get through. After stating their name and pressing hash...

Phillbot by Investigator
  • 427 Views
  • 8 replies
  • 4 Helpful

Resolved! Delay to EE broadband

Stay with me:Switched from Virgin to EE.  EE came out yesterday but Openreach says there is an issue that could take up to 10 days to fix!!  I work from home and am now panicking that my Virgin contract was due to end yesterday (still on at mo) and I...