Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
It has now been over 10 days since my broadband was due to be activated, and I am still without Wi-Fi or broadband service. During this time, I have contacted your customer service team on numerous occasions, spending significant time trying to resol...
Hi.Please bear with me here as I'm pretty clueless when it comes to networking and everything that comes with it.I'm desperately trying to solve an ongoing battle I've had for years with bufferbloat/link saturation. Anytime someone on the network upl...
My mum is at the end of her tether, she’s told me you are sending her a new router but won’t send an engineer to fit it for her. She’s 80 this year and spends a ridiculous amount of money on her broadband/tv etc as it’s all she has. Unfortunately I l...
I have 2 plugs both run ok . With clear connection To YellowRead moreBoth can not fit in GreenWhat happens on D day ,,,,,,,,,,,,,,,,,,,,,,, Les HelpBoth can not fit in GreenWhat happens on D day ,,,,,,,,,,,,,,,,,,,,,,, Les Help
Joined EE just over a month ago from Plusnet, never had any probs. We have a Smart hub 6s. We have Sky Q box connected via hard wired RF45 connections with a cable directly from the Q box to the hub. Sky cannot get past the router ! Connects to rout...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
Hi there,broadband not working, any help will be appreciated.Many Thanks
I was told a few months ago that my wifi and phone bill would be one payment when I moved to your WiFi, Ive since noticed 2 seperate payments coming out of my account that I would like to ask why this has happened please and refund for these
What are the perks for renewing my contract to 24 months - I’ve looked and can’t see anything? is it worth it as prices have increased - and continue to do so every year!
