Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I left EE for Sky with Sky advising me that they can transfer my old landline number. Then after moving across to Sky they told me they were unable to take my landline number. I need my landline number for my work. I spoke to EE and was told if I...
Good morning all! Netflix have removed lots of shows from our list and just left the global shows as it thinks we are using a VPN. We are not nor never have... they say that I need to change the settings in my router that show up as though we have a ...
I've been looking to upgrade to the 900 plan. If I go through the process as apparently a new customer I can get it (with Landline) for around £31 pm, however it detects that I'm currently a BT customer and get diverted to a BT plan where the same...
When can I leave. Expires 28/05
We are moving out of our house for a few months while it is refurbished. The house we are moving to has poor WiFi but there is fibre available. The owner does not want to connect. We work from home so need fast reliable WiFi. What would be our best o...
I want to install an outdoor WAP but does the EE router do PoE on its ports?
Hi , recieved an email today saying out of contract. There is a link is click that all I see is my most recent bill. Nowhere is there the option to renew, chose a new deal/broadband package. Theres no new messages in there for me either. What or how ...
Hello, I am trying to set up my TP-LINK ARCHER BE550 V2 router as the main router for my EE broadband. I have followed the third party router guide on the EE website and I am 100% certain the router is set up correctly. When trying to connect the the...
Hi All,When the above happens if you live in a very rural area which has no fibre and you rely on your WiFi for everything what happens when they switch it off? There are no plans for fibre to be put in. We have no phone signal or mobile data either....
On the EE app it gives me the option to regrade my fibre deal I'm on 500gb @ £37.99 a month with 1 year left on my contract and for 900gb it will cost an extra £1 a month on the regrade offers now a new customer can get 900gb for £25.99 a month I hav...
