Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I can’t manage Broadband through the app when trying just get this message.We can't load this right nowThere's a problem loading your broadband and WiFi Controls services. Try again later or get in touch if it's urgent. Very frustrating tried logg...
I returned to EE after Virgin Media's failed promises, so I am now on Full Fibre using my own Netgear R300 on the 900Mb line. However, I am getting lower pings than Virgin's 30ms, but it's still in the 17ms–25ms range. I am hard-wired into my route...
Hiya, I currently pay £90.99 a month for broadband and a landline. I no longer need the landline. How much would I save if I removed it?
I have been paying for broadband on a copper landline on a first addition brighbox since EE took over Orange. As of 2026, this had risen to 24 pounds. My contract was with EE; another family member was paying BT for a landline phone only on the same ...
Hi everyone,I currently have an active EE Broadband contract which is due to expire on 24 March 2026.Recently, I upgraded the contract for another 2-year term starting from 25 March 2026, so there is currently a contract renewal order in progress in...
How long until WiFi reconnects after paying bill
Hi EE Community,I wanted to get some advise I'm in the middle of revamping my Network/Server hardware and wanted to know if EE / BT Openreach can move my ONT Fibre into another room is that possible and what are the costs involved if at all provided ...
Hi.Ive just moved over from Virgin media to EE, was told my exit fees would be transferred over to EE.Spoke with Virgin media yesterday as I now have a £600 exit fee that they've told me I need to sort with EE so they can pay it etc but honestly have...
Kicking this no good bunch of con merchants into deep touch. Broadband speed reduced from a steady 74 mbs to a sporadic 46 to 56 mbs with an increase of four pounds a month to look forward to. Cynical event! Speed jumped back to 74 mbs just after the...
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
