Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
On the EE app it gives me the option to regrade my fibre deal I'm on 500gb @ £37.99 a month with 1 year left on my contract and for 900gb it will cost an extra £1 a month on the regrade offers now a new customer can get 900gb for £25.99 a month I hav...
In Using & Configuring a Third Party Router > Step 4 is incorrect:Fibre and Full Fibre ...VLAN: Active (Full Fibre only) VLAN ID (802.1q): 101 (Full Fibre only) VLAN ID (802.1p): 101 (Full Fibre only) The last 3 lines In Re VLAN are not valid for Ful...
if i go over to a digital landline will i need a new phone or will my existing one be ok?
I’m currently with Sky with a termination fee. I had been looking for the best deal and who would cover the termination fee.initally I thought about moving to Virgin, however due to online gaming in our house, apparently you can experience high laten...
Have recently been ‘upgraded’ by EE (not at my request) to the Smart Hub Pro 7 system. I’m afraid the ‘use an Ethernet cable’ solution hasn’t worked for me - and wasted several hours of trying this-and-that and watching various colours flash or not-f...
This morning EE booked an engineer visit for tomorrow as they thought they could not fix my broadband speed On checking after the call it had been resolved. Ive tried phoning 150 and freephone number but the option to stay on the call to speak to som...
I currently use the Vodafone mobile broadband with their 5G gigacube and ever since I moved to my new house, the speed has been incredibly slow. Despite me calling them several times, they won't let me leave as my contract is still running. I can see...
I have just changed my broadband from Plusnet to ee on the understanding I could keep my Plusnet email address. I was told 3 times that this was no problem. When my Plusnet account stopped so did my email address despite reassurance. I was told by...
Having recently been transferred from Plusnet to EE I asked to keep my landline phones. Having two home landlines already I was sent a new phone with an adaptor. I set up the new phone in another room. Since this changeover I have had constant issues...
