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Inaccuracy in Help Article "Using & Configuring a Third Party Router"

XRaySpeX
EE Community Star
EE Community Star

‎07-04-2026 03:27 PM - edited ‎07-04-2026 03:34 PM

In Using & Configuring a Third Party Router > Step 4 is incorrect:

Fibre and Full Fibre 

  • ...
  • VLAN: Active (Full Fibre only) 
  • VLAN ID (802.1q): 101 (Full Fibre only) 
  • VLAN ID (802.1p): 101 (Full Fibre only) 

The last 3 lines In Re VLAN are not valid for Full Fibre. The bracketed phrase should read "(partial Fibre (FTTC) only)". Also VLAN ID (802.1p) should be 0.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
2 REPLIES 2
Lesley_W
EE Community Support Team

‎08-04-2026 08:24 AM

Hi @XRaySpeX 

Thanks for flagging.

It's been raised with the relevant team for correction, I appreciate you letting us know.

Lesley

XRaySpeX
EE Community Star
EE Community Star
In response to Lesley_W

‎08-04-2026 08:27 AM

Thanks. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP