Fault with my broadband, "help" bot keeps telling me there isn't

[Northerner]

Hi @Learnedb 

Call EE on 150 and report the issue. 

What issue are you having. 

Thanks 

[Learnedb]

Basically, I want to speak with someone and explain my issues

[Learnedb]

That just keeps taking me to the bot, which takes 30 minutes to tell me nothing is wrong, yet my 1GB service has been running in the low 100s, and today I'm getting nothing but flashing orange light.

[Learnedb]

I typed GUIDE, spoke to someone and he was able to diagnose it's probably the cable from the connection to the router, so they're sending a replacement.

[XRaySpeX]

@Learnedb : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Learnedb]

I'm on Full Works: Full Fibre Gigabit. 

The Guide I just spoke with said it's highly likely to be the cable from my wall socket to the router, so they're sending me a new one.  He seemed somewhat taken aback that it wasn't red, but black, but hey-ho.  Since I work from home mostly, I also have Virgin 1GB, so I can manage till I have it up and running properly, but I have the two services to provide failsafe capability.

[XRaySpeX]

Or maybe you could swap it for the VM BB cable in the interim if you prefer to be using mainly EE.

[JimM11]

@XRaySpeX Nothing to swap for a VM connection type.

[XRaySpeX]

@JimM11 : Hence "maybe"! It would've worked with most other ISPs.