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Cancel engineers visit

Paulby
Investigator
Investigator

‎28-03-2024 03:01 PM

This morning EE booked an engineer visit for tomorrow as they thought they could not fix my broadband speed On checking after the call it had been resolved. Ive tried phoning 150 and freephone number but the option to stay on the call to speak to someone has gone. Any ideas how I can cancel the visit?

0 Helpful
5 REPLIES 5
Pantera4
Explorer

‎02-03-2025 09:43 AM

Hi I want to cancel engineer visit 

0 Helpful
JimM11
Community Hero
Community Hero
In response to Pantera4

‎02-03-2025 10:02 AM

@Pantera4 You need to call EE CS to do this, contact info link is below.

Contact Us | Help & Support | EE

 

Mustrum
EE Community Star
EE Community Star
In response to Pantera4

‎02-03-2025 10:14 AM

@Pantera4  You will need to call customer services as no one has account access on this forum.

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline 

 

BMpiirwe
Visitor
In response to Pantera4

‎04-05-2026 12:12 PM

I want to cancel my engineer visit scheduled for 28/05/2026

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to BMpiirwe

‎04-05-2026 12:25 PM - edited ‎04-05-2026 12:26 PM

@BMpiirwe : Then phone EE CS on the Freephone no.(Opt 1) in my sig. & do so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP