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Can I set up my router without having an engineer visit?

fairykookie
Explorer

‎20-04-2026 05:33 PM

Hi there. My equipment has arrived, but the engineer isn’t coming out until Saturday, does anyone know if I can set up the equipment myself and cancel that appointment? My switch over date is on Saturday, does anyone know if I can move that date up? Thanks.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-04-2026 06:19 PM

You may certainly config the settings of the router to your preferences while it is free-standing. Whether you can connect it to your current BB depends on what BB  you have there now, what BB you are going to & which router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎20-04-2026 08:22 PM

@fairykookie  Then go live date is fixed as that’s when the new contract is scheduled to start. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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