Cost of plan varies

Snowman1950 · ‎06-05-2026

I've been looking to upgrade to the 900 plan. If I go through the process as apparently a new customer I can get it (with Landline) for around £31 pm, however it detects that I'm currently a BT customer and get diverted to a BT plan where the same service is about £48 pm. Why am I unable to order the original plan when I don't see that I get anything more by going through the BT process which is around 50% more per month?

XRaySpeX · ‎06-05-2026

You're not a new cust. EE's already got hold of you & EE wants to reel in many others like you by offering attractive terms to them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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JimM11 · ‎06-05-2026

@Snowman1950 All customers off the BT Group are not new customers, this includes BT, EE and Plusnet...

Moving from BT to EE you are considered as an existing customer, with a like for like package and pricing to match also!

Northerner · ‎06-05-2026

Hi @Snowman1950

Move away for 12 months and come back at a cheaper price. Loads of ISPs and deals especially if you use sites like Quidco for cashback.

Thanks

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