Wifi Hub disconnecting every 10 minutes

[Danielmcg2020]

We've had this hub for a couple months now, 4 or 5 engineer visits and still has not been fixed.

The connection will drop out completely every 10-20 minutes and come back on after 1-3 minutes

The engineers have concluded that the line itself is fine so if the problem persists it may be the hub itself  that is faulty (still looking into that). 

I've been looking into changing the IPV6 settings because that might be the issue from what I see in the forums but I've no clue what I'm doing, I fiddled about with the ipv6 settings and disabled it which didn't fix the issue, trying to revert it to ipv4 only locked me out of the network altogether so Ive reset it back. 

Any feedback is appreciated.

[JimM11]

@Danielmcg2020 The cable of the foil looks ok nothing to worry about, behind the plate were the cable is there is a connector just like the one on the front for 2 cables to be connected going away to the main line, ? wither new or existing for install. Still really concerned about the sync speed if you are on fibre67. The link below use the address checker will tell you what speed is supplied to your home, if you post hide your address, but would expect it to say 80/20 or there abouts... You will see the wi-fi signal no matter what. and not sure if it is coming from your Tp-Link or EE router. You should always get Wi-Fi, but no broadband.

 BT Broadband (btwholesale.com) 

[Danielmcg2020]

That cable leads to an old phone that I disconnected, we are no longer with virgin at all.

That OR socket was installed when we got the EE Broadband

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2.  What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[JimM11]

@Danielmcg2020 OR and VM do not like to play with each other's boxes, but does not stop customers from wiring up as they need, but understand what you are saying, just wondered when i saw the cable connected....

[Danielmcg2020]

"behind the plate were the cable is there is a connector just like the one on the front for 2 cables to be connected going away to the main line, ?" Im not sure what you mean.  The semi transparent parts? 

Went on that link i'm not sure what an access line ID is.

[XRaySpeX]

Can't you use your landline no? You don't need Access Line ID when you have a landline.

[XRaySpeX]

Don't be sticking cables behind the semi transparent covers. They're for extension sockets. The test socket is at the centre top of the backplate.

[JimM11]

@Danielmcg2020 The ones you are pointing out are not used, the plate screwed to the wall has connection LIKE that were the cable is terminated, as XraySpeX said they are to extend a landline or a dsl connection, but NOT used for any of your connections. Use the address, file in the fields, house number street postcode and it will look up your connection.

[XRaySpeX]

Don't use your address. Use your phone no. It's more accurate. OP has a landline. Use it!

[Danielmcg2020]

According to my partner we don't have a landline number.