Wifi Hub disconnecting every 10 minutes

[Danielmcg2020]

We've had this hub for a couple months now, 4 or 5 engineer visits and still has not been fixed.

The connection will drop out completely every 10-20 minutes and come back on after 1-3 minutes

The engineers have concluded that the line itself is fine so if the problem persists it may be the hub itself  that is faulty (still looking into that). 

I've been looking into changing the IPV6 settings because that might be the issue from what I see in the forums but I've no clue what I'm doing, I fiddled about with the ipv6 settings and disabled it which didn't fix the issue, trying to revert it to ipv4 only locked me out of the network altogether so Ive reset it back. 

Any feedback is appreciated.

[Mustrum]

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@Danielmcg2020 wrote:

Fs my phone pressed solution automatically. 

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If you pressed it again you could have undone it, but I have done it for you.

😎

[Mustrum]

@Danielmcg2020  going back to your issues, you mention DSL, so do you also still have a landline phone that plugs into the phone socket on the wall?

And do you notice the router flashing when you have issues - if so the other router will not help.

Is it just WiFo issues you have or also on ethernet?

Are you able to log into the router go to the advanced section and report what the technical log shows?

[Danielmcg2020]

I do have a landline phone that can plug into the master socket. 

The router does flash from green to amber and sometimes for a split second it will show a white light just before it begins this process.

Wifi and ethernet are cut off.

 

[Mustrum]

@Danielmcg2020   thanks for that, I don't suppose you have another DSL router - or is EE sending one?

There is another advanced page, which also shows SNR and line attenuation if you can find it.

But could you also post the results of the DSL checker, hiding your phone number, or use the adress but this will show a little less info. https://www.broadbandchecker.btwholesale.com/#/ADSL 

I am not convinced it is not a line problem, but sometimes if they are not obvious it can take OR time and effort to sort it.

[JimM11]

@Mustrum The OP has purchased a TP-Link router, but also requires to purchase the DSL variant that he can set to modem mode also, looked back on his previous post and tried hard to find out why/if 5c front plate had been changed by OR. Waiting  on pics to be approved to view. HTH  Or if able to may wish to send back purchased and get the correct version if possible?

[Mustrum]

@JimM11  yes spotted the TP Link router, but as it had to be plugged into the Smart Hub it was never going to help. Hopefully the OP can get their money back.

OR changing the faceplate is a standard thing they do when they visit any property - if they come again they will no doubt do it again. There is some reasoning behind doing so, older filters can go faulty, they newer ones are prone to come loose or the tabs are easily broken.

[JimM11]

@Mustrum Going to disagree on the faceplate change over as standard thing to do. The rest ok with, and i do not like to recommend specific but point to what would be required and reason. I know what the OP is facing, had similar for 9 months with Sky before OR managed to find the intermittent fttc line fault and it is very frustrating for sure.

[Danielmcg2020]

"Not to worry, will let you carry on the rant you are having"

Excuse me Sir, do you enjoy being robbed? Because most people do not. 

My manner is well warranted now that we are 4 months in and no progress.

That is 4 payments in and I'm supposed to feel hopeful that I can continue going in circles??

And if there Is no solution to be had (which EE may never fess to) we will be expected to pay a hefty cancellation fee. You expect me to be ok with that?

Do you seriously not understand why this situation would drive someone up the wall? 

Also you kinda ignored my question:

I asked you if these Smart Hub +'s have known defects

And you said "I have had my EEsuperhub+ for 3 months now, did make some changes before i set it up, but have had no issues with it in the slightest"

'EEsuperhub+' -what is that you are referring to? Idk what it is and neither does Google. 

Your presence is on other threads of this same issue, with the same type of hub, threads that often go dark unless there's a way to replace the hub altogether. This is why I ask you if these hubs have known defects - I apologise if asking that question put you in a bad position but I and others who have this hub have a right to know.

[XRaySpeX]

"Super"hub+ is what @JimM11 mistakenly calls the EE Smart Hub Plus but we bear with it.

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.