Wifi Hub disconnecting every 10 minutes

[Danielmcg2020]

We've had this hub for a couple months now, 4 or 5 engineer visits and still has not been fixed.

The connection will drop out completely every 10-20 minutes and come back on after 1-3 minutes

The engineers have concluded that the line itself is fine so if the problem persists it may be the hub itself  that is faulty (still looking into that). 

I've been looking into changing the IPV6 settings because that might be the issue from what I see in the forums but I've no clue what I'm doing, I fiddled about with the ipv6 settings and disabled it which didn't fix the issue, trying to revert it to ipv4 only locked me out of the network altogether so Ive reset it back. 

Any feedback is appreciated.

[Danielmcg2020]

Openreach didn't change the socket they never stated so atleast. 

[JimM11]

@Danielmcg2020 Thank you for pointing out my error, can you post the package that you are on, see your sync speed is at 27mb/s and wondering if all your dsl disconnect's are having your line forced down or if that is your normal speed's?

The router is a work in progress as far as i am concerned, it will get there sometime but when who knows. And i do fully understand your frustration with what is going on...

[Danielmcg2020]

I'm unsure what package I have as my partner is the account holder. I'll have to ask him.

27mbs is not the normal speed I still have the other router connected to the hub and I think that is what cut the speed in half.

75/15mbps is the max we get with our package i think.

[JimM11]

@Danielmcg2020 Let us know when you find out, (The other router it is unfortunate with the type that you purchased as it really is not doing anything because you cannot replace the EESmarthub+), From the Tech Log that you posted, the sync speed is shown as 5/27 that is the max speed you will ever get down the line, if what is shown is and you think that 15/75 is you correct values then there is a major line fault... Will have @Mustrum take a look. Later

[JimM11]

@Danielmcg2020 And if you could also check or answer the following. 1. You only have one Master socket in the home. 2. You DO NOT have any extension sockets for landlines that ARE installed and worked prior to this. Sometimes internal wiring in the home can REALLY upset the DSL line, this will be good to know. Thanks

[Danielmcg2020]

On his app it says: Essentials: Fibre 67 

We have the one open reach socket downstairs. But we do have a landline socket upstairs where our last router was. 

[JimM11]

@Danielmcg2020 Take some pictures of (both) if you can and post, you may have an internal wiring fault want to see exactly how it is all connected at present.....

[Danielmcg2020]

That's the landline that virgin installed forever ago that is upstairs. According to my partner it is disconnected.

This is the Openreach Master socket

Found something a bit dodgy inside.

This cable was much higher last time I opened this socket and therefore I could not see the foil or the split insulation. Idk if this is normal but I'd assume one of the engineers would have seen this already.

However with the dsl cable disconnected from the hub the hub is still emitting a WiFi signal to local devices which it does not do when the fault occurs.

[JimM11]

@Danielmcg2020 Pictures take time to clear for viewing, requires clearance, will keep checking, On the virgin socket, why is there a cable plugged in, do you still have a virgin phone landline? Was your master socket from OR just installed when you got the broadband from EE.

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.