Have to say, coming from Virgin, that EE has been really depressing so far. First they lied about my switch on date over the phone and now I have a mini hub to tide me over and I cannot get it to switch off safe search. I called and one person said they never heard of this issue (!). A second said I could only have uncensored Internet when I am up and running (and they delayed this by ten days) but I need to sign into my admin or something daft. And then I went to an EE shop to be told they didn't know.
So basically EE is a mess and wants to treat Internet users as children.
This doesn't help and/or address the specific problem. Plus I've done what it's asked on the app (which does not contain a link to something called "groups" on android despite the app telling you to access "groups").
Can anyone be of more help and specifically answer my points, as grateful as I am to this gent for the copy/paste.
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
The Hybrid Connect hub is just another mobile router & is content unlocked just like all other mobile routers.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
