I've just converted to EE from BT
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12-12-2024 05:18 PM
Good efening all,
I can't get wi-fi to work or the phones, I had to go back to wired to get on here. I'm online but there are no lights at all on the Smart Wifi Plus or the Smart Hybrid Connector.
I'm
hopeless with instructions, been pressing buttons for over two hours and don't use phones much as I'm deaf.
Does EE have engineers that visit homes to help with the set up. I never had these problems when I moved here and started using BT and that was eight years ago.
The concern is for my partner, she has a heart condition and her pacemaker is monitored via the internet and if they get an abnormal reading they phone frrom Papworth Hospital, 70 miles away, to check what's going on.
The sooner the phones work the better.
Any help appreciated.
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12-12-2024 05:54 PM
@Glimmer : When did your EE BB go live?
Which EE BB plan are you on including its speed?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-12-2024 10:38 AM
Hello,
I was originally enquiring about Home Essentials as I receive Pension Credit as it's cheaper than ordinary BT rates. I was advised that it wouldn't be a good move as I would lose up to half of my speeds. The plan we agreed on was put in place and still cheaper by £25 a month than the BT bill which was £313 a quarter. I've looked at my emails for the contract name but can't see it. Then again, my eyes don't fully wake up unti about an our after the rest of me.
My problems are caused by this building. It's over 70 feet long. The hub is where the telephone llne enters the property at the far end. My two PCs are at the opposite end and were connected by a CAT cable via the loft and a small black box that I can plug up to 4 or 5 devices into. I disconnected that when I went wireless a few months ago.
Satisfied that it was all working correctly I switched to EE, and it's all gone pear-shaped. There is a PC next to the hub, but that belonged to my partner's father, who died in September, and nobody knows the password. This means that any help I get on this PC, I have to stroll 25 yards to try something out then 25 yards back to repoirt what has/hasn't happened.
I have no use for a printer these days so I can't take a copy of the 'info' up to the other end, That relies on memory, which is okay as long as I don't get interrupted by my partner, the dogs, the postman or dogs trying to kill the postman or an Amazon delivery driver.
The old landline phone worked for about an hour yesterday, then gave up. The various plug-in phones are not co-operating at all.
Enough of waffling on, which I'm afraid is a tendency of mine.
I hope to find by some method if EE send out engineers.
Regards
John
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13-12-2024 12:53 PM
Hi there @Glimmer
Thanks for coming back to us with the extra details.
We have a Help page Fix EE Broadband Connection Problems which has some steps you can try to test the broadband connection to see if this helps?
Do you have a mobile with signal you could use to contact our broadband technical support team to see if they can check the status of your broadband and help you set everything up?
If so, our Contact Us To Request Technical Support for Broadband and Landline has ways to contact us including Text relay and sign language services.
Leanne.
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13-12-2024 01:47 PM
Hello Leanne
I was told by 'She Who Must Be Obeyed' that she was going on the phone to EE because I'm a disaster area for instructions. That wasn't her exact wording as we've been together for over 35 years, and the odd expletive gets included in any conversation, this is because as she's always right, and I'm always wrong.
We now have an EE engineer coming on Monday. All should be well by Monday evening and any ripples in the universe that she caused will have been self-repaired. I will sign off now because if she see this I'll need a Kevlar vest. 😁😁
Regards
John.
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13-12-2024 02:20 PM - edited 13-12-2024 02:20 PM
Thanks for coming back to me with an update @Glimmer
Glad to hear an engineer has been arranged and would love if you could pop back after they have been and let me know you're all sorted?
Thanks 🙂
Leanne.
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17-12-2024 12:35 AM
Hello Leanne.
Not the best of starts.
The engineer never arrived. 'She who must be obeyed' telephoned at 4-30 and after a long wait for an answer, she was told the operator hadn't confirmed it on the screen. Great. It's rebooked for Monday the 19th.
The address for this place has been corrected at least once every year with BT, I noticed that the name of the property is STILL wrong on the EE contract. And when BT came here about 6 years ago to replace the cable a combine harvester had snapped in the field next to us,
it took SIX WEEKS to get back online. First it was the wrong address, that was a fortnight wasted. When the Openreach engineer finally got here he told me that they don't go by addresses, they go by Telegraph Pole numbers. Our pole is outside our property. The number on the pole he was given is half a mile away in the next village. After 4 weeks he arrived at about 3-00 p.m He knocked on the door about 5 minutes later saying he couldn't put a ladder up the pole as it had a ''D' notice on it and I wouldn't get a hoist out here this late in the afternoon. This dragged on when the next engineer went to the wrong pole. I asked the final engineer, who put in the replacement cable, to ask them to move the pole to the end of my drive so the cabie leaves the building in the shortest possible straight line to the road, not diagonally across a field. The defective pole was replaced about a year later, diagonally across the field.
I never bothered phoning any more and the farmer has not snapped it again (yet)
Madam assures me she has told them the name of the property is incorrect, it was changed in roughly 2012, four years before we moved in, and she has given them the correct name.
Do I think he'll get here on Monday? I hope so for the sake of my ears.
Hopefully we'll have no more contact and I take this opportunity to hope you enjoy the festivities whatever your religion, and have a happy and prosperous new year.
Regards
John.
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17-12-2024 08:03 AM
Thanks for the update, @Glimmer
Fingers crossed everything goes well on Monday.
If this is the last post, we'll assume it went OK, but it would be great if you let us know either way.
Have a lovely festive period and all the best for the new year.
Chris
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21-12-2024 04:53 PM
Hello Christopher
the engineer arrived on time and within 10 minutes we had the internet and all the telephones working.
He was that quick that I never got his name.
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22-12-2024 07:58 AM
Ah, I'm so glad to hear that, @Glimmer! Thanks for coming back to let us know. 🙂
Have a lovely Christmas. 🙂
Chris
