EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

[Monaco24]

Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connection in parts of the house that were fine with the BT box. All in all it feels like a downgrade, has anyone else had similar issues with the EE boxes? 

I'm tempted just to send it back and stick with the older BT box but not sure if that will cause any issues down the line..

Thanks

[Richard245]

We've had identical problems.

The old BT hub and discs worked flawlessly but we were persuaded to 'upgrade' to EE Broadband for a better mobile deal. Fourth engineer coming out in as many weeks. Unfortunately their strategy of dividing their business and residential customers between BT and EE means that moving back to a BT system probably isn't an option. 

Also, when they organised our switch to EE, they didn't ask about our Open Reach box, which it turned out was too old to  handle the new system.

[Christopher_G]

I'm sorry to hear that you're having some problems with your connection, @Richard245.

Fingers crossed the engineer can figure out what's causing the problem. Please let us know how it goes.

Chris