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EE Help Desk Selection Option Not Working

LFHFC_ONLY
Explorer

‎14-05-2024 07:30 PM

Tried calling the EE Help Desk form landline, nice lady says choose option 1 or 2....does not accept 1 or 2 and keeps going round in circles !

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3 REPLIES 3
Mustrum
EE Community Star
EE Community Star

‎14-05-2024 07:39 PM

Which number did you use?

0330 123 1105  works OK for me.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

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XRaySpeX
EE Community Star
EE Community Star
In response to Mustrum

‎14-05-2024 08:05 PM - edited ‎14-05-2024 08:08 PM

@LFHFC_ONLY : I think the OP is saying the pulse-dialled IVR option nos. are not working, not that they phoned the wrong no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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LFHFC_ONLY
Explorer
In response to Mustrum

‎16-05-2024 08:06 PM

Yep, dialled that number. Problem since moving to the home digital phone service.  works okay with some services but ironically not EE

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