reinstating connection
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04-07-2020 02:02 PM
My connection has been disabled due to 6 months inactivity. How do I reinstate it? I cannot get through to you on the phone as there is a 30 minute wait and my landline phone runs out of battery life before then.
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04-07-2020 03:37 PM
Hi @bwoollatt
Thanks for coming to the community.
If this is a pay as you go SIM card that has gone into hibernation, you will need to get in touch with our Customer Care team.
They can look into this for you and let you know if the number can be reinstated.
Thanks 🙂
Leanne.
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04-07-2020 02:06 PM
@bwoollatt You will have to call to get this re activated and that’s providing it hasn’t been in hibernation too long as you are right on the boundary of this with six months of inactivity from the device.
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04-07-2020 03:37 PM
Hi @bwoollatt
Thanks for coming to the community.
If this is a pay as you go SIM card that has gone into hibernation, you will need to get in touch with our Customer Care team.
They can look into this for you and let you know if the number can be reinstated.
Thanks 🙂
Leanne.
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05-07-2020 03:34 AM
It's not just inactivity. It's no chargeable activity for over 6 months.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
