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reinstating connection

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bwoollatt
Visitor

‎04-07-2020 02:02 PM

My connection has been disabled due to 6 months inactivity. How do I reinstate it?  I cannot get through to you on the phone as there is a 30 minute wait and my landline phone runs out of battery life before then.

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Leanne_T
EE Community Support Team

‎04-07-2020 03:37 PM

Hi @bwoollatt

 

Thanks for coming to the community.

 

If this is a pay as you go SIM card that has gone into hibernation, you will need to get in touch with our Customer Care team.

 

They can look into this for you and let you know if the number can be reinstated.

 

Thanks 🙂

 

Leanne.

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Chris_B
Grand Master
Grand Master

‎04-07-2020 02:06 PM

@bwoollatt   You will have to call to get this re activated and that’s providing it hasn’t been in hibernation too long as you are right on the boundary of this with six months of inactivity from the device. 

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Leanne_T
EE Community Support Team

‎04-07-2020 03:37 PM

Hi @bwoollatt

 

Thanks for coming to the community.

 

If this is a pay as you go SIM card that has gone into hibernation, you will need to get in touch with our Customer Care team.

 

They can look into this for you and let you know if the number can be reinstated.

 

Thanks 🙂

 

Leanne.

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XRaySpeX
Grand Master
Grand Master

‎05-07-2020 03:34 AM

It's not just inactivity. It's no chargeable activity for over 6 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)