phone locked into ee. remove lock..

Meredith1
Visitor

‎14-11-2021 05:18 PM

Please tell me how to unlock my phone.

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎14-11-2021 05:22 PM

Hello @Meredith1 ,

 

Welcome to the community,

 

Please take a look here, as this also depends what phone you have and where you got it from etc.:

 

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/76...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎14-11-2021 06:40 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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