order confirmation
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10-04-2020 11:52 AM
I upgraded my phone on Tuesday to the iphone XS in grey and the initial payment has gone out of my account. However, I haven't received a confirmation email and checked my junk folder for this. I did not manage to get a picture of my order confirmation before the page refreshed. I am just concerned as I haven't received a confirmation email but the money has gone from my account.
Thanks for your help
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11-04-2020 08:51 AM - edited 11-04-2020 08:53 AM
Hi @Abigail2580,
Welcome to the community 🙂
If your payment has been taken then your order sounds like it is being processed.
Online orders usually take a few days while our team complete the order manually. With the long Easter bank holiday weekend and current circumstances it may take a few more day before you device is with DPD.
Can you let me know which memory size of the iPhone XS in Space Grey you ordered and I can check the stock availability for you.
Alex 🙂
