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Successful PAYG order but can’t track, and no upfront payment taken

Sugar666
Explorer

‎10-04-2020 01:00 PM

Hi, 

 

I ordered the Samsung a20e payg with £20 sim. 

I received a successful order email confirmation with ref but the payment has not been taken from my account. 

I can’t track the order and need to know if it is going through as it’s a birthday present for my daughter. 

I can’t call the helpline. Can anyone help? 

TIA!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-04-2020 01:39 PM

Hi @Sugar666 

 

Have you checked EE order tracking?

 

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Sugar666
Explorer
In response to Northerner

‎10-04-2020 01:58 PM

Thanks for your reply. It won’t allow me to do so. I can this is a common problem from reoccurring posts on the community page. 

I will contact to cancel the order as I have decided to purchase elsewhere.

0 Helpful
Christopher_G
EE Community Support Team
In response to Sugar666

‎11-04-2020 09:14 AM

Hi @Sugar666

 

Welcome to the community. I'm sorry to hear that you want to cancel your order.

 

To do that, you'll need to speak to our Mobile Care team.

 

You can find all of our contact methods on the get in touch help page.


Chris

0 Helpful