Add on delivery

[Davessz]

Hi 

I add on to my plan a samsung tv in 01.04. But is still dont know when i got this tv. I got a confirmation email but i cant track my order.. 

I just wanna know when i expected my order ? .. 

[Northerner]

Hi @Davessz 

If you cannot track your order here:

https://myaccount.ee.co.uk/orderdetails

Then you need to call EE CS on 150.

Thanks

[Jon_K]

Hi @Davessz.

Have you had any contact from DPD?

You'll get a text on the morning of your delivery day to let you know it's on the way.

Jon

[Davessz]

No nothing.. I just waiting for the dpds text one week ago. I know its now the delivery its longer then normal. 

I just want to know about how much more to wait ..? 

[Jon_K]

Thanks @Davessz.

If you're unable to track it, and haven't had a text yet, the only way to get an idea on where your delivery is would be to contact our Customer Care team.

Jon

[Davessz]

Thanks i speak with somebody in online chat, but i still dont know when i expected my tv to delivery.. :S 

[Jon_K]

Did they give you any kind of update, @Davessz?

Did you get an order number to track it?

Jon

[Davessz]

Nope nothing.. i still dont know when i excepted..

I have a tracking number but i cant track. 

[Katie_B]

Hi @Davessz. 

What was advised when you spoke with our online chat team?

What happens when you try and track your order/

Katie 🙂

[Davessz]

Hi 

Ohm actually  they just say what i know alredy.. dpd send me a text before the delivery.. yeah its okay but i ordered 10 days ago and i still dont know nothing.

When i try track my order i got back this message : Sorry, we can't show your order details right now.