Hi,
Today I rang bt and asked if I could upgrade. I wasn't able to upgrade with bt because it has to be less than three months but the adviser said I could move to ee with no early upgrade costs (last four months of my contract) I spoke to an advisor and picked a phone with an upfront cost. I asked what my billing dates would be and was told it would be as normal (23rd every month) and I wouldnt have to pay two bills for each provider at once.
He also said I would receive my posting payment back to my bank card in 23/48 hours.
I'm so confused now as I rerang bt to get some more clarity and was told completely different information.
Has anyone changed from bt to ee here who can tell me what actually happens. Thank you!
