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PROMOTE DAN

Garethn29
Visitor

‎18-12-2021 02:51 PM - last edited on ‎18-12-2021 04:28 PM by EE Community Moderator

You have an employee called dan. 

 

I've had nothing but issues with a return pack... called over 10 times. We still have an issue but the man is an asset to your team

 

Calls back when he says he will

 

Escalates when he says he will 

 

I have been losing the will to live with your return process for early upgrade and I do suggest someone on your strategic teams looks into the end to end customer journey. 

 

However!! You are lucky to have such a dedicated member of staff and I do hope you find someway to get him my thanks for the outstanding customer services but also the diligence and efforts! 

 

If you see this thank you so much !

 

Gareth

 

[Mod edit: Removed staff member's surname]

1 REPLY 1
Leanne_T
EE Community Support Team

‎18-12-2021 03:01 PM - last edited on ‎18-12-2021 04:28 PM by EE Community Moderator

Hi there @Garethn29

 

Thank you so much for joining the community to leave this amazing feedback for Dan.

 

It sounds like he did a thoroughly fantastic job when you called and I hope this is all sorted soon for you. 

 

I'll do my best to get your message passed on to Dan 🙂

 

Have a lovely weekend. 

 

Leanne. 

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