my number i cant active the sim Sorry, you can only associate a number fo

[mazizi538]

my number i cant active the sim

Sorry, you can only associate a number for an EE Consumer or Small Business plan.

If you're having trouble, call 150 from your EE phone. More ways to get in touch > this text error is coming again and again but im outside uk 

[Leanne_T]

Hi @mazizi538

Thanks for coming to the community.

Is your account pay as you go or pay monthly?

Is your number still active on EE?

Thanks 🙂

Leanne.

[mazizi538]

my account pay as you go 

i have new number fist working normaly but yestrday the network has,been disabled and get me this msg in my EE

[Leanne_T]

Hi @mazizi538

Thanks for coming back to me.

When did you last use the SIM for one of the below chargeable activities?

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity. 

Leanne.

[mazizi538]

never because is new sim 

[mazizi538]

did topping up my account had been activate or not 

[Leanne_T]

Hi @mazizi538

Thanks for the quick reply.

Have you used the SIM card to make a call, send a text or use data on the EE network in the UK?

Leanne.

[mazizi538]

thank you for reply again 

i dont use the sim EE in uk never juste i used outside uk

[Leanne_T]

Hi @mazizi538

The pay as you go SIM card would need to be used and activated on the EE network before this will work abroad.

I am sorry, we are unable to activate this outside of the UK.

Leanne.

[paatryk]

Hi, So when I want to top up, and my number is refused to get registered, and I come to UK to visit - what do I do in order to register the phone in EE?  (My number is not new.)

- do I visit the shop?

- what do I need to bring with me?

Please also advice on the terms and conditions of becoming/activating.  My primary concern is: are there additional regular fees.

All the best,