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Phone ordered, Confirmation sent but no news about the phone

Anaisq
Explorer

‎11-11-2020 05:07 PM - edited ‎11-11-2020 05:10 PM

Good evening,

I Odered a new phone  on Sunday  (Samsung galaxy a41) and  I received a confirmation email with a tracking number. On Monday I saw that no money was taKen from my account. 

 

It has been 2 days and no message or email about the status of my order.

 

Is this a normal procedure? Why was the payment not taken?

 

Thank you for your help!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎11-11-2020 07:31 PM

Hi @Anaisq 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Anaisq
Explorer
In response to Northerner

‎11-11-2020 09:59 PM

It tells me that it can't be tracked 

0 Helpful
Jon_K
Former EE Employee
In response to Anaisq

‎12-11-2020 08:22 AM

Hi @Anaisq.

 

Welcome to the community.

 

You'll get a text from DPD when your order is out for delivery.

 

In the mean time, you could try contacting our live chat team so they can check your order has gone through.

 

Jon

0 Helpful