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Phone returns

Victor16
Visitor

‎31-12-2021 06:33 PM

Hello,

I've ordered a phone but not happy as it's only 128 GB. I require 250 GB contacted the returns department but still no e mail from them for further instructions. My old phone is nearly dead so need this new phone ASAP. Please help anyone?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎31-12-2021 06:55 PM

@Victor16  How did you contact the returns department?   If you emailed them you’ll get no reply as you have to call to request a return and you have to do this within 14 days of getting the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎31-12-2021 10:24 PM

No, @Chris_B , you may email the  cancellation form to channel.returns@ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎31-12-2021 10:56 PM

@XRaySpeX   Thanks I didn’t know that.    

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎31-12-2021 11:17 PM

You're v. welcome.

 

Have a Happy New Year.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful