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Phone returns

Victor16
Visitor

‎31-12-2021 06:33 PM

Hello,

I've ordered a phone but not happy as it's only 128 GB. I require 250 GB contacted the returns department but still no e mail from them for further instructions. My old phone is nearly dead so need this new phone ASAP. Please help anyone?

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎31-12-2021 06:55 PM

@Victor16  How did you contact the returns department?   If you emailed them you’ll get no reply as you have to call to request a return and you have to do this within 14 days of getting the device. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Chris_B

‎31-12-2021 10:24 PM

No, @Chris_B , you may email the  cancellation form to channel.returns@ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Chris_B
Grand Master
Grand Master
In response to XRaySpeX

‎31-12-2021 10:56 PM

@XRaySpeX   Thanks I didn’t know that.    

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Chris_B

‎31-12-2021 11:17 PM

You're v. welcome.

 

Have a Happy New Year.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful