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21-12-2021 02:39 AM
Hi everyone,
Being a pay-as yo- go customer, i'm unable to access my EE account as it says:
"Sorry, we were unable to complete your request right now. Please try again later."
It's been this way for some time now. What happened also as being in France at the moment, i can't make calls nor send text messages anymore. My number is still active and do receive text messages though. It used to work a couple of weeks ago.
So to sum up things, i can't call the EE customer service, can't access my account and the EE chat service doesn't do trigger anything on their page?!
It seems i'm stuck now:-/
Any help would be grately appreciated, thanks!
21-12-2021 03:03 AM - edited 21-12-2021 03:04 AM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
There is no Live Chat for PAYG.
21-12-2021 06:23 AM
Hi @Raven200
Are you trying to log into the EE website or app? Have you tried both?
Thanks
21-12-2021 01:13 PM
Thanks for your reply. I've topped up my phone 3 months ago so i don't thinnk this is the case. Furthermore, i didn't get any message from EE warning me of doing a chargeable action or anything...
21-12-2021 01:14 PM
I've tried both actually without any success...
21-12-2021 02:53 PM
21-12-2021 03:11 PM
Hi Jon,
Yes i've tried different browsers, same result i'm afraid.
It used to work months ago
21-12-2021 03:20 PM
Thanks @Raven200.
It sounds like it may be an issue specific to your account.
Are you able to get in touch with our Customer Care team while you're abroad?
Jon
21-12-2021 03:38 PM
It looks like the case, i can't dial the 150 from myphone anymore, i'll have to look for another way. Thanks for your help!
21-12-2021 03:44 PM
Thanks @Raven200.
Do you know if you or any other UK numbers that are with you can receive calls?
Jon