Can't access my EE account and can't call/text from my phone anymore

Raven200
Investigator
Investigator

‎21-12-2021 02:39 AM

Hi everyone,

 

Being a pay-as yo- go customer, i'm unable to access my EE account as it says:

 

"Sorry, we were unable to complete your request right now. Please try again later."

 

It's been this way for some time now. What happened also as being in France at the moment, i can't make calls nor send text messages anymore. My number is still active and do receive text messages though. It used to work a couple of weeks ago.

So to sum up things, i can't call the EE customer service, can't access my account and the EE chat service doesn't do trigger anything on their page?!

It seems i'm stuck now:-/

 

Any help would be grately appreciated, thanks!

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎21-12-2021 03:03 AM - edited ‎21-12-2021 03:04 AM

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

 

There is no Live Chat for PAYG.

 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

‎21-12-2021 06:23 AM

Hi @Raven200 

 

Are you trying to log into the EE website or app? Have you tried both? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Raven200
Investigator
Investigator
In response to XRaySpeX

‎21-12-2021 01:13 PM

Thanks for your reply. I've topped up my phone 3 months ago so i don't thinnk this is the case. Furthermore, i didn't get any message from EE warning me of doing a chargeable action or anything...

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Raven200
Investigator
Investigator
In response to Northerner

‎21-12-2021 01:14 PM

I've tried both actually without any success...

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Jon_K
Former EE Employee
In response to Raven200

‎21-12-2021 02:53 PM

Hi @Raven200.

 

Are you able to try using another browser?

 

When were you last able to log in?

 

Jon

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Raven200
Investigator
Investigator
In response to Jon_K

‎21-12-2021 03:11 PM

Hi Jon,

 

Yes i've tried different browsers, same result i'm afraid.

It used to work months ago

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Jon_K
Former EE Employee
In response to Raven200

‎21-12-2021 03:20 PM

Thanks @Raven200.

 

It sounds like it may be an issue specific to your account.

 

Are you able to get in touch with our Customer Care team while you're abroad?

 

Jon

Raven200
Investigator
Investigator
In response to Jon_K

‎21-12-2021 03:38 PM

It looks like the case, i can't dial the 150 from myphone anymore, i'll have to look for another way. Thanks for your help!

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Jon_K
Former EE Employee
In response to Raven200

‎21-12-2021 03:44 PM

Thanks @Raven200.

 

Do you know if you or any other UK numbers that are with you can receive calls?

 

Jon

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