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internet

nicnacp
Investigator
Investigator

‎22-09-2021 08:39 AM

I am having trouble connecting to any 4g/internet connection without wifi, I have data and 4G but as soon as I leave the house it immediately goes down to one bar and always says "connecting" (never connecting) 

Any tips/tricks on how I can resolve it with out getting an upgrade ? Its an Iphone 7plus 

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to nicnacp

‎26-09-2021 02:37 PM

Hi @nicnacp

 

Thanks for coming back to me. 

 

Can you call us from another phone on 0800 079 8586? The team will be happy to help you get set up. 

 

Leanne.

0 Helpful
nicnacp
Investigator
Investigator
In response to Leanne_T

‎27-09-2021 04:27 PM

Hi, 

 

I got through and activated my sim … the signal problem is still an issue. I’ve only just received a text that was sent at 9:15 this morning. 

0 Helpful
Leanne_T
EE Community Support Team
In response to nicnacp

‎27-09-2021 05:10 PM

Hi @nicnacp

 

Thanks for coming back to me. 

 

Do we have any issues for your area showing on the EE Coverage and Status Checker? 

 

Leanne.

 

 

0 Helpful