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My 4g router is very hot to touch

Marc2407
Investigator
Investigator

‎31-12-2021 02:00 AM

Hi all,

 

When I try to stream games to play on PS now I get about 10 minutes in and the I start losing control of the game when I have checked the dongel it is very hot to touch, is this right? Also the battery dies quite quick and it's only a month old. I have this 4G wifi due not being able to get fiber through BT due to no space in the greenbox as the speeds are very low on normal internet. When BT offered me this I was very happy as I thought it would solve my issue, most of them have but not this one. Is there a better dongel that can with stand streaming games? All help is welcome.

 

Thank you 

0 Helpful
10 REPLIES 10
XRaySpeX
Grand Master
Grand Master

‎31-12-2021 02:08 AM

It's not really a "dongle"; it's a mobile broadband router. They do get rather hot.

 

A better 1 is 4GEE Home Router It does not have a battery (which do get hot) but requires mains power.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Marc2407
Investigator
Investigator
In response to XRaySpeX

‎31-12-2021 08:11 AM

Hi, OK thank you for the information. Not sure if you would know but is that something EE could swap my for and would there be a added cost to what I'm already paying? Thank you again for your input. 🙂🙂

0 Helpful
James_B
EE Community Support Team
In response to Marc2407

‎31-12-2021 08:38 AM

Hi @Marc2407,

 

Welcome to the EE Community. 🙂

 

It's normal for your router to get warm during use, but it shouldn't become too hot to touch.

 

I'd recommend getting in touch with Customer Care. They'll be happy to run through your options for upgrading to 4GEE Home and make sure your current device is safe to use.

 

James

Marc2407
Investigator
Investigator
In response to James_B

‎31-12-2021 09:01 AM

Hi thank you, I can't choose the start Conversation when I want to chat to them as speaking to some one on the phone atm isn't a option.

Thank you

0 Helpful
James_B
EE Community Support Team
In response to Marc2407

‎31-12-2021 09:07 AM

Hi @Marc2407,

 

The start conversation option should work as soon as an a member of the team becomes available.

 

James

0 Helpful
Marc2407
Investigator
Investigator
In response to James_B

‎31-12-2021 07:10 PM

I have tried so many times for the start conversation to appear but not happing for some reason. 

 

Regards

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Marc2407

‎31-12-2021 07:13 PM

Are you on PAYG? You can't Live Chat on that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Marc2407
Investigator
Investigator
In response to XRaySpeX

‎31-12-2021 08:32 PM

No I'm on a monthly contract with them.

 

Regards 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Marc2407

‎31-12-2021 09:20 PM

@Marc2407  It’ll be easier and quicker to just call customer services.