My 4g router is very hot to touch

[Marc2407]

Hi all,

When I try to stream games to play on PS now I get about 10 minutes in and the I start losing control of the game when I have checked the dongel it is very hot to touch, is this right? Also the battery dies quite quick and it's only a month old. I have this 4G wifi due not being able to get fiber through BT due to no space in the greenbox as the speeds are very low on normal internet. When BT offered me this I was very happy as I thought it would solve my issue, most of them have but not this one. Is there a better dongel that can with stand streaming games? All help is welcome.

Thank you 

[XRaySpeX]

It's not really a "dongle"; it's a mobile broadband router. They do get rather hot.

A better 1 is 4GEE Home Router It does not have a battery (which do get hot) but requires mains power.

[Marc2407]

Hi, OK thank you for the information. Not sure if you would know but is that something EE could swap my for and would there be a added cost to what I'm already paying? Thank you again for your input. 🙂🙂

[James_B]

Hi @Marc2407,

Welcome to the EE Community. 🙂

It's normal for your router to get warm during use, but it shouldn't become too hot to touch.

I'd recommend getting in touch with Customer Care. They'll be happy to run through your options for upgrading to 4GEE Home and make sure your current device is safe to use.

James

[Marc2407]

Hi thank you, I can't choose the start Conversation when I want to chat to them as speaking to some one on the phone atm isn't a option.

Thank you

[James_B]

Hi @Marc2407,

The start conversation option should work as soon as an a member of the team becomes available.

James

[Marc2407]

I have tried so many times for the start conversation to appear but not happing for some reason. 

Regards

[XRaySpeX]

Are you on PAYG? You can't Live Chat on that.

[Marc2407]

No I'm on a monthly contract with them.

Regards 

[Chris_B]

@Marc2407  It’ll be easier and quicker to just call customer services.