internet

[nicnacp]

I am having trouble connecting to any 4g/internet connection without wifi, I have data and 4G but as soon as I leave the house it immediately goes down to one bar and always says "connecting" (never connecting) 

Any tips/tricks on how I can resolve it with out getting an upgrade ? Its an Iphone 7plus 

[bristolian]

Hi @nicnacp 

Welcome to the EE community

Have you checked that mobile data is enabled on your device?

Does restarting your phone have any impact?

[nicnacp]

Yeah, my data is enabled and I've restarted it and took the sim out but there's no change. A colleague of mine thinks I may need a new sim.

Is there anything else you think I could do to improve it?

[Leanne_T]

Hi @nicnacp 

Thanks for coming to the community. 

Can you try the SIM card in another phone to see if the same happens? 

Thanks 🙂

Leanne.

[mikeliuk]

Hi @nicnacp ,

Is the same problem of one bar and no data connection seen in all locations outside the house?

For example, at the supermarket, in the town centre, and at a place of work?

[nicnacp]

Hi, 

I've just tried it in my friends phone, and its just the same, one bar. 

could it be my sim card?

[Leanne_T]

Hi @nicnacp

Thanks for trying this, does anyone else on EE have the same problem? 

Leanne.

[nicnacp]

hi, 

No everyone on EE who I know have full bars.  

[Leanne_T]

Thanks @nicnacp

You can find details on ordering a replacement SIM card on our How do I swap my SIM or get a new SIM? Help page. 

Leanne.

[nicnacp]

Hi again, 

I received a new SIM card but am unable to activate it because The lack of signal is preventing me from getting my 6 digit pin. I can’t even phone 150, it just says call failed. 🤷‍♀️