Community Activity

Payment

The first charge is coming with a £50 deposit, this was not in the contract, I need to understand why this is because it will be charged tomorrow, and I will not pay.

Mixed Message from EE

ee says this to me... so I ask for the balance and I get this... then they tell me I dont pay the bills on time - but how Can i when the messages I get from EE are so mixed. One min I own money. the next min by balance is zero. Where is the clarity? 

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Resolved! EE apple TV box remote issues

I have had my EE apple TV for a year now and the last couple of days the remote is running out of battery, but the batteries are not dead because if I change the batteries to another remote, they still work.I have tried a couple of fixes suggested on...

Weerab2024 by Scholarly Contributor
  • 472 Views
  • 11 replies
  • 5 Helpful

Can’t access my account details via web or app

Hi there, I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.I’m po...

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_MrR_ by Scholarly Contributor
  • 1877 Views
  • 21 replies
  • 6 Helpful

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by Established Contributor
  • 821 Views
  • 30 replies
  • 9 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 113 Views
  • 6 replies
  • 3 Helpful

Unable to to change password on EE smart hub

Hi All As above if I use the standard address of 192.168.1.254  I get an error, site unreachable.If I use 192.168.1.1 I get the admin page fine but at Advanced then system to change password I have no system setting.I can change the wifi but not the ...