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Should i just cancel my order

Pantspantry
Valued Contributor
Valued Contributor

‎11-10-2021 07:58 AM

Samsung s21 562g white had expected delivery date of 11-16th now changed back to awaiting confirmation. When I called EE 2 weeks ago was told I would have my phone by the end of the next week. I ordered this on the 16th and think I'll be better off just scraping the whole idea of an upgrade now! Any advice guys? 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎11-10-2021 08:43 AM

Hi @Pantspantry 

 

There are many global issues impacting consumer goods, but if you cannot wait then this is your decision to make. 

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎11-10-2021 09:31 AM

Hi @Pantspantry

 

Thanks for coming to the community. 

 

We’re sorry for the delay, unfortunately, we received fewer handsets from the manufacturer than expected. We are working with Samsung to dispatch your order as soon as possible.

 

If you would like to change your order please give us a call on 150. The team will help you with this. 

 

Thanks 🙂

 

Leanne.

0 Helpful