early upgrade - sent old phone via prepaid envelope - EE stating not received

HVP22
Visitor

Hi

I completed an early upgrade; received the prepaid envelope and sent my old phone back.

 

EE are now saying they have not received it and are wanting to charge me £275.

 

How can i contest this please?

1 REPLY 1
Christopher_B
EE Employee

Hi @HVP22

 

I hope you're well and having a nice weekend, other than this issue of course. 

 

Could I please just check when it was you posted the phone? 

 

Thanks 

 

Chris