early upgrade - sent old phone via prepaid envelope - EE stating not received
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08-08-2021 10:50 AM
Hi
I completed an early upgrade; received the prepaid envelope and sent my old phone back.
EE are now saying they have not received it and are wanting to charge me £275.
How can i contest this please?
1 REPLY 1
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08-08-2021 01:37 PM
Hi @HVP22
I hope you're well and having a nice weekend, other than this issue of course.
Could I please just check when it was you posted the phone?
Thanks
Chris
