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Early upgrade

TFranklin1980
Visitor

‎10-12-2021 07:32 PM

Hi I have just done an early upgrade where you send your old phone into EE to waiver the fee they said they would send an envelope to return my old handset but I haven’t received this. I am now worrying as you only get 14 days to do so upon receiving your new handset and obviously being Christmas I am worried they will not receive it in time and I will be charged. Can anyone advise on what I should do thank you 

 

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎11-12-2021 07:20 AM

Hi @TFranklin1980 

 

Give EE a call on 150 and chase up the envelope.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.