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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2765 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15856 Views
  • 51 replies
  • 65 Helpful

Early upgrade

Hi I have just done an early upgrade where you send your old phone into EE to waiver the fee they said they would send an envelope to return my old handset but I haven’t received this. I am now worrying as you only get 14 days to do so upon receiving...

Upgrade but no plans available?

I'm trying to upgrade my two contracts that are both available for upgrade but it says no plans available. I've been with EE since 2015/16 and normally upgraded through carphone warehouse which was simple and easy. I don't have time to phone 150 or t...

Debbieg7 by Explorer
  • 357 Views
  • 1 replies
  • 1 Helpful

Top up

Hi, I've just topped up £20 and it should have give me 60gb as part of the Xmas promotion of data but its only give me 30gb. What can I do??  

Can’t pay

My bill is much more than I expected this month as I have been receiving calls from abroad but I never answer, can I split my payment down to weekly for this month to help me rather than pay one big lump sum? thank you! 

New EE Sim

I bought a new EE sim for my pay as you go virgin on my Doro Phoneall i can get is insert sim I noticed on the card it is for 4G has he sold me the wrong card

Glynn6 by Visitor
  • 347 Views
  • 2 replies
  • 0 Helpful

Help needed to Reactive EE Perks

Hi, please can you help? I am unable to access EE perks. It says I’m already registered but my account has been deactivated. Not sure what to do next! Thanks  

soph105 by Visitor
  • 324 Views
  • 2 replies
  • 0 Helpful

Not received BT Sports

I've had my contract for 4 days and not received any BT Sports info, yet it says it's active on MyEE. Tried ringing but i gave up after 30mins, got an email 2 days ago saying they'll look into it after messaging a complaint... Still nothing, this com...

RhysyP by Visitor
  • 812 Views
  • 1 replies
  • 1 Helpful

Order confirmed

Hi ! I want to ask what happend when you orderd online ,they accept your order and your payment ,they take the money from the account but they don t deliver to me ,i try to call but no answer ,how can i contact them ?I want to cancel de order and i w...

Stef94 by Visitor
  • 362 Views
  • 2 replies
  • 0 Helpful

Adding a PAYG account to My Account

Hi, i have a pay monthly EE account and i have just bought a PAYG sim to use in a Wifi device when traveling, do you know how i can add this to my existing account so i can top up and manage in the same area as my Mobile pay monthly and my broadband?...

Paul1988 by Explorer
  • 9056 Views
  • 2 replies
  • 1 Helpful

EE Router 2017/18

Hi, can anybody help with resolving an issue with our home router not being discoverable to my new laptop when i try to connect via wifi. The laptop picks up several other very local routers but will not pick-up our home devise. Thankyou

SteveQ10 by Visitor
  • 463 Views
  • 1 replies
  • 1 Helpful