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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15083 Views
  • 51 replies
  • 65 Helpful

New added new contract

Hi, I recently took another contract out on my account which is totally fine, it’s a Christmas gift.2 days after receiving the new phone, I get MY monthly bill, included in my bill is the new phone monthly cost..does this seem right??Even if the phon...

Mark_j98 by Investigator
  • 279 Views
  • 4 replies
  • 1 Helpful

New phone contract

Hi All I've just taken out a new contract which came with the xbox one S digital version does anybody know if the account holder needs to be here for when the xbox is attempted to be delivered?

Tyler39 by Explorer
  • 320 Views
  • 3 replies
  • 0 Helpful

Unable to contact EE

I am attempting to upgrade my device but have not had any luck, the website is shockingly slow and the live chat is disabled, the SMS service is not available and cannot get through to anyone to speak to. Got as far as paying for the upfront cost and...

S4r by Investigator
  • 2558 Views
  • 10 replies
  • 4 Helpful

Re: EE Perks Log In

I cannot access my PERK account - when I do I get the following ACCOUNT DEACTIVATEDYour account has been deactivated as your registrationwas not completed within the allowed time frame. Can someone from perk review this & give direction to reactivati...

Helly4 by Contributor
  • 686 Views
  • 17 replies
  • 1 Helpful

Damaged add to plan tv

Screen severely damaged on arrival and been told by ee to contact lg to claim on warranty?? Surely that is correct!! No offer of replacement tv 

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Kfoley87 by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Music

I activated my free 6 month trial just a minute ago, went to activate it in the Apple music app, asked me to create an ID which I did. I then got a message saying 'This subscription is already being used with another Apple ID'. Not sure how that's po...

WoodsT by Visitor
  • 5837 Views
  • 26 replies
  • 5 Helpful

iPad 2021 order

I placed my order a while ago and have still had no update. When I go to check for updates it comes u with awaiting confirmation under expected delivery date and also says 'Your back-order is confirmed' under order updates? Not sure what this means?

Early upgrade

Hi I have just done an early upgrade where you send your old phone into EE to waiver the fee they said they would send an envelope to return my old handset but I haven’t received this. I am now worrying as you only get 14 days to do so upon receiving...

Upgrade but no plans available?

I'm trying to upgrade my two contracts that are both available for upgrade but it says no plans available. I've been with EE since 2015/16 and normally upgraded through carphone warehouse which was simple and easy. I don't have time to phone 150 or t...

Debbieg7 by Explorer
  • 297 Views
  • 1 replies
  • 1 Helpful