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[Helly4]

I cannot access my PERK account - when I do I get the following

ACCOUNT DEACTIVATED
Your account has been deactivated as your registration
was not completed within the allowed time frame.

Can someone from perk review this & give direction to reactivating the account - if I try to re-register it tells me the work email is already in use and wont allow me set up a new account.

[Helly4]

Also logged in as Helly4 

[James_B]

Hi @Helly4,

Welcome to the EE Community. 🙂

I can help you with this. I'll need to send you a private message to get some further details from you.

Please can you turn on private messages in your community settings. Go to My settings > Preferences > Private messenger.

Thanks

James

[Helly4]

Give us a  clue - where do I find al that at

[James_B]

Hi @Helly4,

You can access your settings by tapping your avatar at the top of the community home page.

Hope this helps.

James

[Helly4]

 is that "personal email??

[James_B]

Hi @Helly4,

No, Once you have selected the preferences tab in your settings, you need to select Private Messenger from the drop down menu.

Does that help?

James

[Helly4]

theres something I'm missing - when I hit preferences there is NO personal messenger in any drop down tab. 

[Helly4]

Give us a clue - drop down menu found under?????

or called ??????

on the right/left/top/ bottom????/

Any clue at all because I don't see it & nether does anyone else in the house

[James_B]

Hi @Helly4,

Did you receive an email to verify your email address when you set up your community account?

James