Order confirmed

[Stef94]

Hi ! I want to ask what happend when you orderd online ,they accept your order and your payment ,they take the money from the account but they don t deliver to me ,i try to call but no answer ,how can i contact them ?I want to cancel de order and i want the money back  Thank you !

[Chris_B]

@Stef94  what phone did you order exactly ?  When did you order ? 

[mikeliuk]

Hi @Stef94 ,

Please see the below references for cancelling online orders within 14 days of receiving your device.

How do I request a return online?

You have 14 days from when you receive your device, mobile broadband, tablet or other equipment to tell us you've changed your mind and request a return.

https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-to-return-a-product-bought...

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-...